Customer Care Executive (CRE) – Skoda | Patna

Job Description

Brief Summary:
Provides first-line support for customer inquiries, assists with service-related questions, and ensures a positive customer experience through effective communication and follow-ups.

Key Responsibilities:
• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Assist customers with service-related questions and support requests.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and resolve issues.
• Collaborate with other departments to enhance overall customer experience.

Requirements:
• 2-5 years of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Proficient in CRM tools and MS Office applications.
• A positive attitude and a passion for delivering outstanding customer support.