Customer Care Manager – Skoda | Patna

Job Description

Brief Summary:
Leads the customer care department, develops service policies, handles escalated issues, and drives continuous improvement in customer satisfaction.

Key Responsibilities:
• Lead the customer care department to deliver exceptional service.
• Develop and implement customer service policies and procedures.
• Handle escalated customer issues and ensure timely resolution.
• Train and mentor the customer care team to achieve performance targets.
• Analyze customer feedback to drive continuous service improvements.

Requirements:
• 8-15 years of experience in customer care or service management.
• Proven leadership with a strong customer-centric focus.
• Excellent problem-solving and conflict resolution abilities.
• Experience managing teams and implementing process improvements.
• Strong communication skills and attention to detail.