Service Advisor – Skoda | Patna

Job Description

Brief Summary:
Acts as the primary point of contact for service customers, ensuring smooth appointment scheduling, clear communication of service processes, and effective resolution of customer queries.

Key Responsibilities:
• Serve as the first point of contact for service customers.
• Schedule appointments and coordinate with the service team.
• Explain service processes, provide estimates, and advise on necessary repairs.
• Maintain detailed records of customer interactions and service histories.
• Ensure prompt resolution of customer queries and concerns.

Requirements:
• 3-7 years of experience as a Service Advisor or in a similar customer-facing role.
• Strong interpersonal and communication skills.
• Basic technical knowledge of automotive services and repairs.
• Ability to explain technical details clearly to customers.
• Proficiency in managing service scheduling and documentation.