Service Manager (SM), Mahindra | Ambala Haryana

Job Description

Service Manager (SM)

Location: Ambala

Dealership: Mahindra Dealership

Minimum Experience: 2+ years in the automobile industry (mandatory)

We are seeking an experienced Service Manager (SM) to lead workshop operations,
manage service performance, and ensure high customer satisfaction.

Key Responsibilities

• Oversee daily service center operations and workflow.
• Manage a team of advisors, technicians, controllers, and support staff.
• Resolve escalations and maintain customer satisfaction standards.
• Ensure compliance with OEM processes and quality guidelines.
• Monitor workshop productivity, TAT, and performance KPIs.
• Improve operational efficiency through planning and process enhancement.

Requirements

• Mandatory: Minimum 2 years of experience in the automobile industry.
• Leadership and team management skills.
• Strong understanding of dealership service operations.
• Ability to handle escalations and manage service quality.

How to Apply

Phone: 7303309915
Email: info@myautosym.com