Service Advisor (Relationship Manager) – Bhadohi | Mahindra

Job Description

We are looking for a customer-focused and technically skilled Service Advisor (Relationship Manager) to guide customers through the vehicle servicing process at our Mahindra dealership. The ideal candidate will act as a bridge between customers and the workshop team, ensuring smooth service operations and high customer satisfaction.

Key Responsibilities:

• Greet customers and understand their vehicle service requirements.
• Explain service processes, estimated costs, and repair timelines to customers.
• Coordinate with the workshop team to ensure timely completion of service jobs.
• Keep customers informed about the service progress and any additional repairs required.
• Conduct post-service follow-ups to ensure customer satisfaction.
• Maintain detailed records of customer interactions, vehicle history, and service requests.
• Promote Mahindra service packages, extended warranties, and maintenance plans.
• Handle customer complaints and escalate issues when necessary.
• Ensure compliance with Mahindra’s service policies and quality standards.

Requirements:

• Experience: 3-7 years in automotive service advisory or a related role.
• Education: Diploma/Degree in Automobile Engineering, Mechanical Engineering, or a related field.
• Strong customer service and relationship management skills.
• Basic technical knowledge of vehicle servicing and diagnostics.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced service environment.
• Proficiency in service management software and CRM tools.